If you are new to using Ayurda, it is a great idea to take our ‘Skin Questionnaire’ to determine the products best suited to your skin type. This will be indicated throughout our online store by either a green, orange or blue dot for Vata, Pitta and Kapha respectively.

Please click on one of the product categories to see the selection of products we offer where you can find information on ‘Learn more’, ‘How to use it’ and ‘Ingredients’ for each product.

We would like to assure you that this is a totally secure site, monitored by Direct One Payment Solutions. Your credit card details are decrypted and payment is processed by our bank – therefore we don’t see or store your credit card details.

We guarantee same-day-turnaround on orders placed by 12 noon.

If we can not fill the order for any reason you will be advised within two working days via email or phone.

If you have any feedback from your Shop Ayurda experience we would love to hear from you at customerservice@ayurda.com.au

Happy shopping and we trust you enjoy your products!

Please click here to take our free Skin Questionnaire.

How do I cancel an order?

The best way to cancel an order is to call or email us ASAP and providing the order has not been sent; we will cancel it. However payment is automated through DirectOne Payment Solutions and for us to ensure a prompt refund, you would need to provide us with your credit card details via phone on (03) 5261 6328. You must remember that in most cases, orders placed are dispatched the same or next business day. Orders that have been dispatched cannot be cancelled or refunded due to Health and Safety Regulations. 

Please call (03) 5261 6328 or email customerservice@ayurda.com.au if you have any questions relating to cancelling an order.

Refund Policy

Our site is aimed at customers who have already purchased and experienced Ayurda products. Please ensure you choose correctly when purchasing, as Ayurda does not refund for incorrect product choices.

Any problems or product defects upon receipt of goods must be reported to us within 3 days of receipt. We review each refund request on an individual basis and endevour to maintain a high level of customer satisfaction.

Please contact customer@ayurda.com.au or (03) 5261 6328 before returning anything to ensure the most appropriate outcome.

Any refunds will be reimbursed using the same method used to make payment for the order. Return postage will be reimbursed in the case of damaged, defective or incorrectly sent items (as determined by Ayurda) and will be credited using the same method used to pay for the order. Since we use a secure payment system, we do require your credit card details to process your refund.

New Zealand & International Orders

For all New Zealand and International orders please visit www.ayurda.co.nz